Who can stay at Jeneece Place?
Jeneece Place welcomes families whose children (19 years of age or younger) need medical care in Victoria. This could include services at the Victoria General Hospital, the Queen Alexandra Centre for Children’s Health, in pediatricians’ or other specialists’ office, or at other health care facilities. Priority will be given to those who are hospitalized for surgery or serious illness.
Pending room availability, other families may stay at Jeneece Place, including:
- Pregnant women who need to be close to the hospital;
- Families of children and youth in the Capital Regional District where the stress of multiple trips to the hospital is compounding a difficult situation;
- Families with children 19 years and under where one of parent is in the Victoria General Hospital and the rest of the family would like to visit.
Day use of the Jeneece Place facilities can also be arranged for eligible families who do not require a room overnight. Guests must pre-register with Jeneece Place and meet eligibility requirements. Walk-ins are not permitted.
How do I arrange to stay at Jeneece Place?
Social workers from the hospital will liaise with Jeneece Place on a family’s behalf when they are aware of the need for accommodation.
You may also contact Jeneece Place to inquire about space and staying at the house. Please note, you may be asked to provide proof of hospital or medical appointments. Applications to stay at the house are treated confidentially but are subject to verification of eligibility.
Due to the unexpected nature of medical needs, reservations are not guaranteed until 24 hours before check in.
How much does it cost?
The room rate at Jeneece Place is $26.25 per night per family (includes gst). A family is defined as two adults and their children (up to a maximum of 6 per room). Only one family per room will be permitted, and only one bedroom will be allocated per family.
If a family is only accessing the house for day use, the family is invited to make a donation in support of Jeneece Place.
Payment can be made by cash, debit card or credit card (no cheques, please). No family will be turned away if they cannot afford to pay — Jeneece Place staff will work with families to access funding options, including support from Children's Health Foundation of Vancouver Island.
How long can a family stay?
Lengths of stay vary depending on the needs of the child and family.
Residents' needs will be assessed in consultation with the family and hospital social workers on a weekly basis. Long-term residence is possible.
What to bring?
Families should bring their own clothing and toiletries. Jeneece Place will provide emergency supplies when necessary and as available. Rooms are fully equipped with beds and linens, room safe, television, and telephone. Jeneece Place has wheelchairs, a portable lift, highchairs and baby chairs, and playpens for infant sleep (Jeneece Place supports safe sleep practices). Breast pumps are also available on request.
Families are welcome to use the kitchen facilities (including outdoor BBQs) to cook their own meals. Basic food staples and additional donated food are provided. Families may use the common fridges and freezer and are assigned a cabinet and drawer for their personal food items. An ice machine is available for medical and consumption purposes.
There are laundry facilities available at the house for families.
Thanks to Telus, three computers are available for families to use; wireless internet is available around the house.
There is a children's play area with books, games and activities; an art room with supplies; and a media room for all families to watch movies or sports events on a large screen. Electronic games such as Wii and Xbox are also available.
Outside, there is a play area with a little house and mini cars. Families may also borrow tricycles and bicycles — the Galloping Goose trail is 100-metres from the house.
A credit card, deposit or provision of a driver’s license or other identification may be required for the use of Jeneece Place property, particularly when taken off site, to guarantee return.
Does Jeneece Place offer child care?
Child care services are not provided. Children staying at Jeneece Place must be under the supervision of parents at all times; they cannot be left on the premises without adult supervision.
Does Jeneece Place offer medical assistance?
No medical or counselling services are provided at Jeneece Place.
Can we have visitors at Jeneece Place?
Residents may have visitors at Jeneece Place, subject to reasonable limitations on time and numbers. We ask that visitors please respect the privacy and needs of other families.
What are the rules of Jeneece Place?
While Jeneece Place is your home away from home, it is a shared space. Many families are in urgent or stressful situations. We strive to provide a nurturing and supportive environment, while respecting that families value their privacy.
Jeneece Place is a drug-free, alcohol-free, and smoke-free facility. Safe sharps disposal is available at Jeneece Place.
Prescription drugs must be secured in your room at all times, preferably in the locked safe.